Partial Payment

At 21Shades, we strive to deliver your order as quickly as possible.

Processing Time

All orders are processed within 24–48 hours after confirmation.

Delivery Timeline

Orders are typically delivered within 3–5 business days from the date of dispatch.

Delivery Delays

While we aim to meet the estimated delivery timeline, delays may occasionally occur due to factors beyond our control, including:

• Adverse weather conditions
• Public holidays
• Natural calamities
• High order volumes during sales or promotional events
• Courier partner operational delays

In such cases, delivery timelines may be extended.

Shipping Coverage

We currently deliver across India through our trusted logistics partners.

For any delivery-related queries, please contact us at:

Email: support@21shades.in

Return Policy

At 21Shades, we do not accept returns for:

• Change of mind
• Personal preference
• Incorrect size selected by the customer
• Delays caused by courier partners

Returns are accepted only if:

• You received a damaged product
• You received the wrong item

Return Request Requirements

To request a return:

• Raise the request within 48 hours of delivery
• Share clear photo/video proof while submitting the request
• Ensure the item is unused and in original condition with all tags attached

Refund Policy

Refunds are processed only after the returned product passes quality inspection.