By placing an order on 21Shades, the customer agrees to our Terms & Conditions and applicable policies.

  • Customers are responsible for providing accurate name, address, phone number, email address, and other delivery information.
  • Once an order is placed, changes or cancellations may not be possible after processing or dispatch.
  • Product colors may vary slightly due to screen settings, lighting, photography, and manufacturing variations.
  • Customers should check the size chart carefully before placing an order.
  • 21Shades does not guarantee a particular fit based on personal preference or previous purchases.
  • For eligible size exchanges, the customer may be required to bear the one-way shipping cost.
  • Exchange requests are subject to product availability.
  • Products must be returned in their original, unused condition with tags and packaging intact.
  • An order may be cancelled if the product is unavailable, the order information is incorrect, or circumstances beyond our control prevent fulfilment.
  • For Cash on Delivery (COD) orders, customers are expected to accept and receive the order once confirmed.
  • If an order becomes RTO (Return to Origin) because of customer refusal, incorrect address, unavailability, or failure to respond to the courier, applicable shipping and return charges may be recovered from the customer.
  • 21Shades is not responsible for delays caused by courier partners, natural events, technical issues, or circumstances beyond our reasonable control.
  • Promotional offers, discounts, coupons, and free products are subject to their specific terms and validity.
  • 21Shades reserves the right to refuse or cancel orders suspected of fraudulent, abusive, or suspicious activity.
  • Product availability, prices, offers, and policies may be changed or updated at any time.
  • By using the website and placing an order, the customer agrees to comply with these terms and conditions.
  • For support or policy-related queries, contact connect@21shades.co.