Frequently Asked Questions (FAQ)

1. How long does shipping take?

We typically process orders within 24–48 hours. Delivery usually takes 3–7 business days depending on your location.

2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available across most locations in India. Additional COD charges may apply.

3. What is your return and exchange policy?

We offer hassle-free exchanges for eligible products within 48 hours of delivery. Please refer to our Return & Exchange Policy page for complete details.

4. What should I do if I receive a damaged or incorrect product?

Please contact us within 48 hours of delivery with clear photos of the product and packaging. Our support team will assist you promptly.

5. How can I contact customer support?

You can reach us through our Contact Us page or email us at connect@21shades.co.

6. Can I cancel my order?

Orders can be cancelled before they are shipped. Once dispatched, cancellations may not be possible.

7. Do you offer free shipping?

Absolutely! We provide FREE shipping across India on all orders. Shop with confidence and enjoy premium products delivered right to your doorstep at no extra cost.

8. Are your products suitable for everyday use?

Absolutely. Our products are designed to combine premium aesthetics, comfort, and durability for everyday wear.

9. Do you offer discounts on prepaid orders?

Yes! We regularly offer exclusive discounts of 10% to 15% on prepaid orders. Simply choose an online payment method at checkout to enjoy additional savings and special offers available to prepaid customers.

10. How can I stay updated on new launches and offers?

Follow us on social media and subscribe to our newsletter to receive updates on new collections, exclusive deals, and special launches.