Returns are accepted only in exceptional cases where:

    • The product received is damaged or defective.
    • The wrong product was delivered.

  • Return/exchange requests must be raised within 48 hours of delivery.
  • Customers must provide clear photo/video proof of the issue.
  • An unboxing video is mandatory for damaged, defective, or incorrect-product claims.
  • The product must be unused, unworn, unwashed, and have all original tags and packaging intact.
  • Change of mind, personal preference, or incorrect size selection by the customer is not eligible for return.
  • Shipping charges are non-refundable.
  • Any approved refund will be processed only after the product passes our quality inspection.
  • Approved refunds will be processed to the original payment method within 5–7 business days.
  • Sale, clearance, combo/bundle, mystery products, freebies, promotional items, and gift cards are not eligible for return or exchange.
  • 21Shades reserves the right to reject claims where the product has been used, tags are removed/damaged, packaging is missing, or the claim is found to be fraudulent.